Terms & Conditions

Terms and Conditions

This website is operated by Aveline&Claire Fashion. Throughout the site, the terms “we”, “us” and “our” refer to Aveline&Claire Fashion. Aveline&Claire Fashion. offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

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By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following Terms and Conditions (“Terms of Service”, “Terms”), including those additional terms and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service.

If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page.

We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

Article 1 – Definitions

In these terms and conditions, the following definitions apply:

Cooling-off period: the period within which the consumer can exercise their right of withdrawal.

Consumer: the natural person who is not acting for purposes related to their trade, business or profession and who enters into a distance contract with the entrepreneur.

Day: calendar day.

Long-term transaction: a distance contract relating to a series of products and/or services, where the delivery and/or purchase obligation is spread over time.

Durable data carrier: any means that enables the consumer or entrepreneur to store information addressed personally to them in a way that allows future consultation and unchanged reproduction of the stored information.

Right of withdrawal: the possibility for the consumer to cancel the distance contract within the cooling-off period.

Entrepreneur: the natural or legal person who offers products and/or services remotely to consumers.

Distance contract: an agreement concluded between the entrepreneur and the consumer within the framework of an organized system for the distance sale of products and/or services.

Technology for distance communication: means that can be used to conclude an agreement without the consumer and entrepreneur being in the same place at the same time.

General Terms and Conditions: the present General Terms and Conditions of the entrepreneur.

Article 2 – Identity of the Entrepreneur

Email address:
Company name:
Chamber of Commerce number:
Business address:

Article 3 – Applicability

These general terms and conditions apply to every offer made by the entrepreneur and to every distance contract and order concluded between the entrepreneur and the consumer.

Before the distance contract is concluded, the text of these general terms and conditions will be made available to the consumer.

If this is not reasonably possible, it will be indicated before the distance contract is concluded that the general terms and conditions can be inspected at the entrepreneur’s premises and that they will be sent free of charge to the consumer upon request.

If the distance contract is concluded electronically, the text of these general terms and conditions may be made available electronically in such a way that it can easily be stored by the consumer on a durable data carrier.

If one or more provisions of these terms and conditions are found to be invalid or void, the agreement and the remaining provisions shall remain in force.

Situations not covered by these terms and conditions should be assessed in accordance with the spirit of these terms and conditions.

Article 4 – The Offer

If an offer has a limited validity period or is subject to conditions, this will be explicitly stated.

The offer is non-binding. The entrepreneur is entitled to change or adjust the offer.

The offer contains a complete and accurate description of the products and/or services offered.

Images used are a truthful representation of the products and/or services offered. Obvious errors or mistakes in the offer are not binding for the entrepreneur.

Product images are a truthful representation of the products offered. However, the entrepreneur cannot guarantee that the displayed colors correspond exactly with the real colors of the products.

The offer clearly states the rights and obligations associated with acceptance of the offer, including in particular:

  • the price (excluding import duties and import VAT)

  • possible shipping costs

  • how the agreement will be concluded

  • whether the right of withdrawal applies

  • payment, delivery and execution methods

  • the validity period of the offer

Import VAT and customs clearance costs are the responsibility of the customer.

Article 5 – The Agreement

The agreement is concluded when the consumer accepts the offer and meets the conditions set.

If the consumer has accepted the offer electronically, the entrepreneur will confirm receipt electronically without delay.

The entrepreneur may investigate whether the consumer can meet their payment obligations.

The entrepreneur may refuse an order or attach special conditions to its execution if there are valid reasons.

Every agreement is entered into under the condition of sufficient availability of the products.

Article 6 – Right of Withdrawal

When purchasing products, the consumer has the option to dissolve the agreement without giving reasons within 14 days.

This cooling-off period starts the day after the consumer receives the product.

During this period, the consumer must handle the product and packaging with care.

If the consumer exercises the right of withdrawal, the product must be returned with all supplied accessories and, if reasonably possible, in its original condition and packaging.

The consumer must notify the entrepreneur within 14 days after receiving the product if they wish to exercise the right of withdrawal.

After notification, the product must be returned within 14 days.

If the consumer does not exercise the right of withdrawal within the specified time, the purchase becomes final.

Article 7 – Costs in Case of Withdrawal

If the consumer exercises their right of withdrawal, the return shipping costs are the responsibility of the consumer.

If the consumer has made a payment, the entrepreneur will refund this amount as soon as possible, but no later than 14 days after withdrawal, provided the returned product has been received.

Article 8 – Exclusion of the Right of Withdrawal

The entrepreneur may exclude the right of withdrawal for products such as:

  • custom-made products

  • clearly personal items

  • products that cannot be returned due to their nature

  • products that spoil quickly

  • sealed hygiene products if the seal has been broken

  • sealed audio/video recordings or software if opened

Article 9 – The Price

Prices will not be increased during the validity period stated in the offer, except for VAT changes.

Price increases within 3 months after the agreement are only permitted if required by law.

The place of delivery is determined by the Dutch VAT Act (1968). Delivery may take place outside the EU.

Import VAT and customs costs may be charged to the customer by the courier or postal service.

All prices are subject to printing and typographical errors.

Article 10 – Conformity and Warranty

The entrepreneur guarantees that the products and/or services comply with the agreement and meet reasonable standards of quality and usability.

Defects must be reported within 14 days after delivery.

Products must be returned in their original packaging and condition.

The warranty does not apply if:

  • the product has been repaired or modified by the consumer or third parties

  • the product has been exposed to abnormal conditions

  • the product has been used incorrectly

Article 11 – Delivery and Execution

The entrepreneur will take the greatest possible care when processing orders.

Orders will be executed as quickly as possible, but no later than 30 days, unless a longer delivery period has been agreed.

If delivery is delayed or cannot be completed, the consumer will be notified within 30 days.

The consumer then has the right to cancel the agreement free of charge.

The risk of damage or loss of products remains with the entrepreneur until delivery to the consumer.

Article 12 – Duration Transactions

Consumers may terminate agreements concluded for an indefinite period at any time with a maximum notice period of one month.

Contracts with a fixed duration may be terminated at the end of the agreed period with a notice period of one month.

Article 13 – Payment

Unless otherwise agreed, amounts owed by the consumer must be paid within 7 working days after the cooling-off period begins.

Consumers must immediately report any inaccuracies in payment details.

In the event of non-payment, the entrepreneur may charge reasonable costs.

Article 14 – Complaints Procedure

Complaints about the execution of the agreement must be submitted within 7 days after the consumer discovers the issue.

Complaints will be answered within 14 days.

If a complaint requires more time to process, the consumer will receive a confirmation of receipt and an indication of when to expect a response.

Article 15 – Disputes

All agreements between the entrepreneur and the consumer to which these terms apply are governed exclusively by Dutch law, even if the consumer resides abroad.

Article 16 – Contact Information

Questions about the Terms of Service can be sent to:

Email: info@avelineclairefashion.com